This return And Refund policy outlines how you can cancel or seek a refund for a product that you have purchased through the Site. Under this policy:
ELVEZ HEALTHCARE AND CURE PRIVATE LIMITED does not accept cancellation requests after 2 days of receiving the product.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by ELVEZ HEALTHCARE AND CURE PRIVATE LIMITED, it will take 7 days for the refund to be processed to you.
When you receive your order, it is mandatory to record a video while unboxing the product. Any request for a return or refund without a video will not be accepted.
we only accept returns if the product you received is damaged or leaking. In such cases, you can apply for a return or refund. Any other concerns unrelated to damage or leakage will not be considered for a return.
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. There will be free delivery of your purchase
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