FAQ’s

Shopping Basics

Do you offer cash on delivery (COD)

Yes, we offer cash on delivery (COD) as a payment option for most locations. When selecting your payment method at checkout, choose “Cash on Delivery” to pay in cash when your order is delivered. Please ensure that you have the exact amount ready, as our delivery agents may not carry change.

What is your return and refund policy?

Our return and exchange policy is applicable only for products that arrive damaged. To initiate a return or exchange for a damaged product:

  1. Contact Us: Get in touch with our customer service team as soon as you receive a damaged product.
  2. Provide Details: Share your order number, a description of the damage, and any photos of the damaged item.
  3. Return Process: We will provide instructions for returning the damaged product and arrange for a replacement or refund.

Please note, we do not accept returns or exchanges for any other reas

Do You Ship Internationally?

To track the delivery status of your order:

  1. Visit the Tracking Page: Navigate to the “Track Order” page on our website. This can be accessed from the top menu or your account dashboard.
  2. Enter Shipping Code: Input the shipping code provided in your order confirmation email into the tracking field.
  3. Enter Registered Email: Provide the email address you used when placing your order.
  4. View Status: After entering the required details, you will be able to see the current delivery status of your order, including its location and estimated delivery time.

If you need further assistance or have any issues with tracking, please contact our customer service team.

Payments

What payment methods do you accept?

We accept two payment methods for your convenience:

  • Online Payments: You can pay using various online methods, including credit/debit cards and digital wallets.
  • Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep. Please ensure you have the exact amount ready, as our delivery agents may not carry change.

Are there any additional fees for cash on delivery?

Currently, there are no additional fees for choosing the cash-on-delivery payment option. You only pay the total amount due for your order upon delivery.

Are my payment details stored on your website?

For security reasons, we do not store your payment details on our website. All payment transactions are processed through secure, third-party payment gateways that comply with industry standards for data protection.

Shipping & Returns

How can I track my shipment?

How can I track my shipment? To track your shipment:

  1. Visit the Tracking Page: Go to the “Track Order” page on our website.
  2. Enter Details: Input your shipping code and registered email.
  3. Check Status: View the current status and location of your order.

What is your return and exchange policy?

Returns and exchanges are accepted only for damaged products. To initiate a return or exchange:

  1. Contact Us: Reach out to customer service within 7 days of receiving a damaged item.
  2. Provide Details: Share your order number, a description of the damage, and photos.
  3. Return Process: Follow instructions for returning the damaged product.

How can I get assistance if I need it?

Contact Us via Email

  • Email Support: Reach out to us at info@grownaz.com for any inquiries or issues.
  • Response Time: Our support team typically responds within 2-4 hours.

2. Call Us

  • Phone Support: You can call our customer service hotline at +91 8866901085
  • Availability: Our phone support is available during business hours
Contact

Still have questions?